Ready for School

FAQ

All You Wanted To Know And More

 

WHAT IS YOUR RETURN POLICY?

If you would like to return your order please do so within 14 days of ordering. A full refund will be given providing that the item is unused and in a re-sellable condition. Postage costs will need to be paid. Please contact us at info@icanjournal.co.uk before returning.

DO YOU OFFER DISCOUNTS FOR BULK ORDERS?

Yes. We want as many children as possible to enjoy the benefits of the I CAN Journal so discounts are offered for schools and groups. Please get in touch at info@icanjournal.co.uk

WHAT ARE YOUR POSTAGE AND PACKAGING COSTS?

All orders are posted within 24 hours and postage costs are calculated by weight. This will be shown at checkout.

You can choose from free local collection, Royal Mail 1st Class signed for, Royal Mail 1st Class or Royal mail 2nd Class. 

Please note that we obtain proof of postage for every order sent out. Royal Mail require 20 working days to pass before a claim form can be submitted should your parcel not arrive. We will help fully with any claims and re-sending of orders after this time, however we strongly recommend using the signed for service. 

DO YOU SHIP INTERNATIONALLY?

Yes! Please contact us to place an order if you are outside of the UK. You can email us at info@icanjournal.co.uk or complete a contact form.

DO YOU SUPPLY SHOPS?

Yes. Our journals are stocked in independent stores throughout the UK. If you interested in stocking The I CAN Journal please email us or fill out a contact form on the home page.

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The I CAN Journal, 2020